Ready to join our team?
Click the button below to send your resume

Position: Journeyman Technician

Purpose of Position: The purpose of the Journeyman Technician is to have a highly trained and knowledgeable employee able to diagnose, inspect, repair, service and/or overhaul vehicle problems and maintenance.

Qualifications:
All Journeyman Technicians must be able to demonstrate their physical and mental ability to perform services as well as detailed minor repairs.  They must conduct every aspect of their job ethically. They must have the ability to explain the work needed to the service advisor/manager and to work well under pressure

Journeyman Technicians are required to have all of the necessary hand tools needed to efficiently perform their duties.  They must also have the ability and willingness to attend training classes.  All Technicians must be able to work a minimum and produce a minimum of 40 hours per week regularly.

Areas of Responsibility:

1. The technician’s responsibilities include but are not limited to a dedication: to the company’s mission statement, to company profitability, and 100% customer satisfaction.  Also, responsible for following the company policies and procedures as outlined here, in the employee manual and task-specific procedures.
2. Must work well with others as a team toward a common goal: He/she will have all work checked by a service advisor/manager before being turned in as completed.
3. Must commit to continuously educating themselves: Through industry-recognized classes, seminars, and tests to keep up with changes in the industry and new vehicles.

Minimum Standard of Performance:

Prior to the performance of any diagnostic procedures, it is required that the technician has a clear understanding of the customer complaint and that the necessary permission to perform the work has been granted.  Before recommending and teardowns, disassembly or internal inspection, the technician must assure that the customer complaint cannot be resolved by an external service, adjusted repair.

All diagnostic procedures, findings, recommendations, and services performed will be properly noted and documented in compliance with the procedures outlined by management.

All adjustments, repairs, and services will be performed in a manner as outlined in a recognized, professional publication.  At no time will a minor (lesser) service be recommended when a more serious condition exists, or when the performance of a minor service may worsen a pre-existing condition or cause a mechanical failure.

When specific on the technician’s worksheet, all replaced components will be saved for return to the customer.  When not specified, replaced components will be saved until the day after a vehicle is delivered (or picked up).

All vehicles are to be inspected and test-driven to assure that the customer complaint has been alleviated.  All vehicles are to be rechecked to assure the service was done professionally and the vehicle has been cleaned and readied for customer delivery.

Specific Duties

Exceptions to Duties:

• Daily Bookkeeping/bank deposits/accounts payable/payroll
• Alarm response after hours
• Computer maintenance and software updates
• Telephone systems programming
• Coolant Recycling
• Order parts for Inventory (if no other option)
• Customer pick-up or delivery (if no other option)